Refund policy

Last updated: 6 October 2026. This page explains refunds for Signguin Premium, a one-time digital purchase.

Try before you buy

Every Premium feature can be tried for free in the editor preview before you pay, so you can see exactly what you get. You only pay when you want to copy or install a signature that uses Premium features.

If something doesn’t work

If Premium doesn’t work as described, for example the features don’t unlock or your signature doesn’t work in a supported email app, write to us at hello@signguin.com. We’ll fix it, and if we can’t, we’ll refund you in full.

Accidental purchases

If you were charged twice or bought Premium by mistake for an address that already had it, we refund the extra payment.

How refunds are handled

• Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are paid by Paddle to the original payment method, usually within 5 to 10 business days.
• To ask for a refund, email hello@signguin.com from the address you bought with, or use the link in your Paddle receipt. Please tell us briefly what went wrong.
• After a refund, Premium is removed from the account; your signatures stay and switch back to the free version.

Your rights

Premium is digital content delivered immediately. Before paying, EU consumers agree to immediate delivery and acknowledge that the 14-day right of withdrawal ends once Premium is activated (see our terms, section 5). This doesn’t affect your statutory rights if Premium is faulty, nor the Paddle buyer terms.